The head of the IMP predicted at the dawn of this year that global GDP growth will slow for the third consecutive year. It was a gloomy way to kick things off, but also a realistic take on a business ...

Despite the uniqueness of each transformation journey, a structured approach to such initiatives involves common steps that guide companies toward successful outcomes. Business transformation is a ...

The agencies that may feel they don't have the time to fully implement digital transformation are the very ones that stand the most to gain. Federal digital transformation initiatives have been going ...

Too many organizations today are still failing to get their business transformation process right. Often, they delay them too long and then when they do run with a project, they find it fails to ...

Editor’s note: This is the first article in a six-part series. The second part, which covers firm strategy, is also in this issue. “Change always comes to us from the outside in, forcing us to react, ...

Most organizations don’t stall because CX transformation is impossible. They stall because they misdiagnose where they’re stuck. Platform, people and process are the three pillars of CX transformation ...