Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. The term exponential customer may not be familiar to ...
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Customer Expectations Have Changed Forever
Today’s customers are more informed and discerning than at any point in history. This shift has fundamentally changed how businesses must approach customer service, especially in the automotive ...
Appraisal Partners declares the polished strategy of residential valuation as consumer expectations keep changing in the luxury property area. Alterations in lifestyle choices, design focus, and ...
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Industry & Consumer Information with Johnson Opoku-Boateng: The quality principle that sets winning businesses apart
\xa0“Only your customers can define quality, because it’s meeting your customers’ expectations the first time every time. Simply put, it’s performance to the standards of the customer” Ed Robertson.
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