Christina FitzPatrick is the state director of AARP New Hampshire. She lives in Bow. Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social ...
The report, issued in response to a July inquiry from Sen. Elizabeth Warren (D-Mass.), examined how SSA calculates its call wait-time data.
When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...
Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...
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