Researchers find that amenities such as private rooms have a greater impact on hospital patient satisfaction than quality measures such as mortality rates. Consumer satisfaction is a weak driver of ...

When it comes to total hip replacement surgery, hospital satisfaction scores can hinge on different points depending on gender, according to a new study from the American Academy of Orthopaedic ...

Hospitals’ and health systems’ efforts to raise patient satisfaction scores take more than good intentions. In fact, these efforts can be riddled with management mistakes if not implemented ...

The biggest key to patient satisfaction isn't a fancy hospital lobby or high-tech equipment; it's the staff, according to a survey released yesterday by J.D. Power and Associates. When the marketing ...

Hospitals are increasingly focusing on patient satisfaction as they attempt to differentiate themselves in a competitive environment. Improving patient satisfaction can do more than secure a ...

According to the American Consumer Satisfaction Index, which collects customer feedback in industries ranging from technology to television to healthcare, U.S. hospital patients are unhappier than ...

Comparing large hospitals to small hospitals is like comparing LaGuardia to an executive airport. Large airports are designed to get as many people as possible in and out as fast—and as cheaply—as ...

A close study of one patient-reported outcome has deemed it a clinically valuable measure, according to a study published in the Journal of the American College of Surgeons. Although the clinical ...

Customer satisfaction with hospitals fell 5 percent in the first quarter of the year, dragged down by a 12 percent decline in satisfaction with EDs, according to a release by the American Consumer ...

The satisfaction levels among a hospital's staff are closely linked to the quality of healthcare it provides, say a team of doctors from the UK. The satisfaction levels among a hospital's staff are ...

If Ohio hospitals were a restaurant, they would get three-and-a-half stars for client satisfaction. A new way of ranking hospitals' patient satisfaction scores on Medicare's Hospital Compare website ...

Island Health is the publicly funded healthcare provider in the southwestern portion of the Canadian province of British Columbia. Island Health's hospital-at-home program was created to determine ...