SAN RAMON, Calif.--(BUSINESS WIRE)--xMatters (www.xmatters.com), developer of a leading digital service availability platform that prevents technical issues from becoming business problems, today ...

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Adaptive Approach to Incident Management Speeds Time to Resolve and Empowers Innovation, Delivering Superior Customer Experiences The Incident Console shows a live view of an incident as it evolves ...

Offering includes innovations that provide end-to-end incident management to mitigate lost revenue and reputational risk while replacing point solutions "Using PagerDuty Incident Management with Jeli ...

Human resource (HR) leaders have a crucial role in workplace emergency management. They should support all stages of the emergency ‘incident lifecycle’ and need to take ownership of two critical steps ...

From PTT to Incident Management: Synch unveils a powerful new platform for end-to-end incident response and seamless frontline team coordination. Synch 6.0 brings collaboration-driven incident ...

Small and medium-sized organizations without a disaster recovery plan are 40% more likely to close their doors permanently after a disaster. Research from FEMA highlights this alarming reality, ...

An "incident" is defined as unplanned downtime, or interruption, that either partially or fully disrupts a service by offering a lesser quality of service to the users. If the Incident is major, then ...

Cyber security incidents have transitioned from potential risks to operational certainties. The constant noise of attempted cyber intrusions, security lapses and IT service events requires all ...

In the first in this series of articles on disaster recovery (DR) planning, we examined risk and business impact assessment as the initial building block, and then looked at development of the DR plan ...