The Microsoft logo is seen at their offices in Bucharest March 20, 2013. REUTERS/Bogdan Cristel (Reuters) - Microsoft Corp said it would buy cloud-based software maker Parature Inc, which helps ...

As Facebook increasingly becomes a channel for brands to interact with consumers, it makes sense for companies to tap into the social network to manage customer support. Salesforce’s Service Cloud, ...

AI thrives on data but feeding it the right data is harder than it seems. As enterprises scale their AI initiatives, they face the challenge of managing diverse data pipelines, ensuring proximity to ...

I missed the May 31 notice that Microsoft quietly posted about the product's pending demise. But I saw a reminder about it on 's="" crm="" blog""=""> from June 8. Microsoft bought 100-employee ...

(Reuters) - Microsoft Corp said it would buy cloud-based software maker Parature Inc, which helps businesses manage help desks and provide other customer support services. Parature's software helps ...

Add Yahoo as a preferred source to see more of our stories on Google. The Microsoft logo is seen at their offices in Bucharest March 20, 2013. REUTERS/Bogdan Cristel (Reuters) - Microsoft Corp said it ...

The Microsoft logo is seen on the wall of the company's branch in Prague March 17, 2013. REUTERS/David W Cerny/Files (Reuters) - Microsoft Corp (NSQ:MSFT) said it would buy cloud-based software maker ...

Microsoft said it would buy cloud-based software maker Parature, which helps businesses manage help desks and provide other customer support services. Parature's software helps businesses provide ...