Which? is calling on Virgin Media to urgently improve its customer service as new analysis from the consumer association finds it is the worst broadband firm for customer service. Since late 2023, ...

Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Virgin Media O2 has issued a warning to customers that a key service is being axed this year. The company has confirmed it ...

Virgin Media is down for thousands of customers in the Manchester area. Virgin engineers are working on a fix, but people have been told their services may not be back online until later this ...

Virgin Media went down in the UK earlier today, leaving thousands without internet access in an unwelcome start to the working week – but it seems the issues have now been resolved. The first reports ...