ATLANTA, GA--(Marketwired - October 05, 2016) - Jacada Ltd. (JCDAF), announces that its Visual IVR solution is now available for customer demonstrations using the Cisco® dCloud demonstration platform, ...

TEL AVIV, Israel--(BUSINESS WIRE)--CallVU, the leading provider of innovative Omni-Channel solutions that enable organizations to engage customers in their channels of choice, announced today the ...

Can Visual IVR Really Help Callers? 5 Ideal Use Cases Your email has been sent From scheduling to bill payment, discover how visual IVR boosts efficiency and increases satisfaction with customer ...

Boulder-based Radish Systems has developed new software to help add a visual component to phone calls, the company announced Tuesday. Called ChoiceView, the cloud-based technology can help businesses ...

ANN ARBOR, Mich., May 8, 2018 /PRNewswire/ -- Contact centers play a critical role in a retailer's success. Professional agents who are well integrated with the company have a significant impact on ...

Jacada has again teamed with Vocantas to expand the use of its visual IVR technology. This time, Vocantas is adding Jacada's visual IVR to its Scaller student outreach solution for colleges and ...

Zappix, a provider of visual IVR and mobile app authoring technology, is now offering a big data analytics suite as part of its Visual IVR platform. The Zappix system allows companies to provide ...

Thanks to the emergence of visual interactive response technology, the frustration of listening to numerous menu options before eventually being able to speak to an agent at a call centre is no longer ...

ATLANTA, GA--(Marketwired - June 22, 2017) - Jacada, Ltd., (JCDAF) a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, ...

Zappix's development of its Visual IVR customer service platform is informed by research showing that 77% of consumers report that valuing their time is the most important element of good service.

BURLINGTON, Mass., Oct. 2, 2019 /PRNewswire-PRWeb/ -- The partnership between Zappix, a leader in on-demand customer service, and Unimonica, a leader in cutting edge telecommunications technology, ...