IVR systems that support Voice XML can easily provide call routing to another vendor’s VXML-capable call director, phone switch or PBX.

Interactive Voice Response (IVR) systems are like digital receptionists—they help customers and agents alike by automating phone system tasks and providing useful information to callers.

The Twilight Of Traditional IVR To appreciate the sea of change that GenAI brings, we must first recognize the limitations of traditional IVR systems.

As for those time that we still need to call our service providers, the experience has completely changed, thanks to interactive voice response systems. Here is how they have upgraded call centers.

Looking for an IVR system to make your call handling more organized and efficient? This article breaks down our picks for the best IVR software of 2025.

Some Georgia EBT cardholders are still not able to use their cards after a call center was the victim of a cyberattack in ...

Georgia SNAP hotline remains “offline” a month after cyberattack, as Georgians still can’t access food assistance funds ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line.

Remember the bad old days of customer self-service? Automated systems would present you with five or more different options -- any one of which could lead to five or more other options. With touchtone ...

The LloydsTSB/Nortel IVR is designed to take into account a user's familiarity with it, asking different questions depending on how well the customer knows the system – eventually ending up with ...

The post Why Your IVR System Might Be Driving Customers Away appeared first on Self Employed.

The demand for debt negotiation via an Interactive Voice Response (IVR) system is a niche we will fill with Debt Resolve's patented product. Debt Resolve has a proven product that produces results.