The new framework replaces the Integrated Ombudsman Scheme, 2021, and seeks to provide a faster, free-of-cost, and ...

One of the key changes in the 2026 scheme is the expanded role of RBI Deputy Ombudsmen.

Customers who lose money in digital banking frauds will get stronger protection under the RBI's revised framework from ...

When complaint numbers rise, the instinct is often to ask the simple question: what’s driving it? In today’s insurance environment, however, the answer is rarely straightforward, says Katrina Shanks, ...

Canada's banking regulator just confirmed that some banks aren't meeting the mandatory 56-day complaint deadline. Here's what ...

The data and decisioning engines banks already operate for fraud prevention give them a ready‑made foundation for faster, ...

Refund Delays, Claim Disputes Spur Most Complaints ...

Exceptional customer service, however, remains one of the few genuine competitive advantages that cannot easily be replicated ...

Simply put, the back-office groups that support CX organizations have not kept pace with improvements and innovation in their companies’ customer-facing contact centers and customer service functions, ...

Sub-surface laser engraving (SSLE) passes focused laser beams through the polished outer layer of an optical glass block, ...

The Pension Fund Regulatory and Development Authority (PFRDA) has introduced a new artificial intelligence-powered platform ...

Tax Defense Network helps with IRS debt, but is it worth the cost? Here is what you need to know before hiring.