Local leaders in Westmoreland County are calling on Pennsylvania lawmakers to help their public safety workers. In 2023, ...

Citi expects BSP to hike rates 25 basis points in August 2026, with October the earliest possible pause, citing wage hikes, ...

Oracle has been named a Leader in the IDC MarketScape: Worldwide AI-Enabled Utility Customer Experience Management Solutions 2026 Vendor Assessment. 1 Read the excerpt here. The recognition comes as ...

Former mayor Matt Ryan, who is running for Broome County sheriff, called for better food and free phone calls for ...

We recently attended the annual REITWeek conference in New York City, where we conducted 39 management meetings, toured ...

(NYSE: RNG) today announced the expansion of AIR Pro™ to deliver agentic AI capabilities across the RingCentral customer ...

DENVER (AP) — The U.S. Center for SafeSport said it reduced the time it took to complete cases it fully investigated by 9% over the past two years, a sign of progress at an agency that has been ...

For decades, the agent role has been designed around endurance. Take the next call. Find the right answer. Calm the customer down. Document everything. Stay compliant. Keep the queue moving. Be ...

A majority of consumers will repeat themselves only once before abandoning an automated customer service attempt, a Parloa ...

The U.N.'s human rights chief did call for independent investigations into ICE custody deaths, but he doesn't represent the ...

Starwood Property Trust offers an 11.5% yield and trades below book value, creating a compelling income opportunity. Learn ...

Front and center at Automate 2026, machine vision solution suppliers showed how vision systems are foundational to industrial automation. Explore some of the products ...