While the letter is real, the timeline the writer provided casts doubt on whether the allegations are credible.

Busch now gets about 200 emails per day and tries to keep his inbox below 100 unread messages. He gets to this goal by “answering messages quickly and using a few words.” Writing a detailed email to ...

As a consumer advocate who has reviewed, investigated and resolved thousands of problems during the past decade, I know there is a right way — and a wrong way — to write an effective complaint letter.

We used the Blue Line this week to go downtown with a visiting relative and were quite embarrassed by the gagging putrid smell of urine at the Washington station platform. The length of it was rank.